Overview

Every Angel Memory Bear is custom made by hand just for you and may include personal items such as materials, clothing and even irreplaceable items such as a loved one’s ashes or hair. As such it is not possible to off a refund or a return and we can’t offer you a full refund or exchange.

The only exception to this is if I have made a mistake in the sewing of the teddy bear and if this occurs (and it’s very unlikely to happen) then I will undertake a repair free of charge. Please contact me with details of the problem so that we can make arrangements for it to be sent back to me.

Damage caused by mishandling is obviously not covered but please do contact me and I will do everything possible to help you out, but please be aware that there may be a cost involved.

Need help?

Please contact me at admin@angel-bears.co.uk for questions related to refunds and returns.